Best Practices for Selling on Light Fish

Light Fish does not permit listings that are limited to local pickup or involve the rehoming of aquatic livestock.

Light Fish will only approve listings that include clear images, detailed descriptions, and accurate titles. We will also review your seller profile, and it is strongly recommended to add a profile image and bio, both of which can be set up in your account settings.

If your listing is not approved within 24 hours, you will need to make improvements to the listing and seller profile. For specific questions as to why your listing was not approved, please email us at support@light.fish.

Sellers are expected to have experience in shipping aquatic livestock, which includes a strong understanding of shipping providers, the optimal days of the week to ship, best practices for packaging, and an awareness of weather patterns along shipping routes to ensure safe delivery. Additionally, sellers must comply with local and regional laws that govern the sale of live aquatic plants or aquarium livestock.

Sellers must ship orders on time and upload a tracking number. Once a tracking number has been uploaded, the customer will automatically receive an e-mail notification with the tracking information. If an order must be delayed, please contact us at support@light.fish and provide the cause for delay. Sellers that are uncommunicative may face account termination. For shipping tips, Light Fish members can access our community forum, where sellers can collaborate and share advice.

Light Fish customers have a 2-hour window to file a DOA (death-on-arrival) claim after an order has been delivered. Customers must provide Light Fish with clear photos showing the listing in its original packaging. Partial refunds or full refunds may be issued to the customer. In such a case the seller may only receive partial payment or no payment for the order. Payments are issued post-tax to sellers via PayPal after the DOA claim window has expired.